Vault Access Protocol

1. Executor Initiates Access Request

Step 1:
The executor submits a formal request via:

• Online Form: [DigitalWill.uk/executor-access]
• Email: executor@digitalwill.uk
• Post: Digital Will UK, 24 Greek St, Stockport, SK3 8AB

Required Documents:

• Certified copy of the death certificate.
• Executor’s government-issued ID (linked to the Will).
• Copy of the Will (highlighting executor appointment).

2. DigitalWill.uk Validates the Request

• Verification team cross-checks documents against the client’s registered Executor Name and Backup Email (if provided).
• Process Time: 3–5 business days (expedited for urgent cases).

3. New Credentials Issued

• A one-time login link and temporary password are sent to:
  • The client’s pre-registered backup email (if set up).
  • OR the executor’s email (if backup email is unregistered).
• Security Note:
  • Credentials expire in 72 hours.
  • First login forces password reset + 2FA setup.

4. Executor Accesses the Vault

• The executor logs in via [DigitalWill.uk/executor-login].
• Post-login, they must:
  1. Verify identity again via SMS/email OTP.
  2. Review the client’s instructions (stored in the vault’s “Executor Guide” folder).
  3. Executor only has access to  vault’s “Executor Guide” folder

5. Post-Access Actions

• Folder Distribution: Follows the client’s instructions (e.g., share folders with beneficiaries).
• Account Closure: Deletion times as per subscription plan