DigitalWill.uk – Privacy Policy
Last Updated: 01/01/2025
1. Introduction
DigitalWill.uk (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our services, including our Digital Vault subscription service.
By subscribing to DigitalWill.uk, you consent to the practices described in this policy.
2. Information We Collect
We may collect and process the following data:
Personal Data
- Contact Information: Name, email address, phone number, billing details.
- Account Information: Username, password, security questions.
- Executor & Beneficiary Details: Names, contact details, relationship to you.
- Payment Information: Card details (processed securely via our payment provider).
Digital Assets & Usage Data
- Stored Content: Files, passwords, documents, or other digital assets uploaded to your Digital Vault.
- Technical Data: IP address, browser type, device information, login timestamps.
3. How We Use Your Data
We use your information for:
| Purpose | Legal Basis |
|---|---|
| Providing & managing your Digital Vault subscription | Contractual necessity |
| Verifying identity & granting access to Executors after death | Legitimate interest |
| Processing payments & sending service updates | Contractual necessity |
| Improving our services & troubleshooting issues | Legitimate interest |
| Marketing communications (with consent) | Consent |
| Sharing data with marketing partners (Tyler Hampshire Ltd) | Consent (where applicable) |
4. Data Sharing & Third Parties
We may share your data with:
a) Service Providers
- Payment processors, cloud storage providers, IT security firms.
b) Legal & Compliance Obligations
- If required by law (e.g., court orders, fraud prevention).
c) Marketing Partners – Tyler Hampshire Ltd
- With your explicit consent, we may share non-sensitive contact details (name, email) with our trusted marketing partner, Tyler Hampshire Ltd, for promotional purposes.
- You may opt out at any time via your account settings or by contacting us.
d) Executors & Beneficiaries
- Only upon verified death, and strictly as per your instructions.
5. Data Security
- We use encryption, secure servers, and access controls to protect your Digital Vault.
- Despite our measures, no online storage is 100% secure—you must also keep login details private.
6. Data Retention
- Active Clients: Data stored until cancellation + 30 days (grace period).
- Deceased Clients: Executors must retrieve data within 12 months of access approval, after which it may be securely deleted.
- Marketing Data: Retained until consent withdrawal or 24 months of inactivity.
7. Your Rights (Under UK GDPR)
You have the right to:
✅ Access, correct, or delete your personal data.
✅ Restrict or object to processing (e.g., opt out of marketing).
✅ Withdraw consent (where applicable).
✅ Request data portability.
✅ Lodge a complaint with the ICO (UK regulator).
To exercise these rights, contact: support@digitalwill.uk.
8. Changes to This Policy
We may update this policy with 30 days’ notice (via email or website notice).
9. Contact Us
Email: support@digitalwill.uk
Post: 24 Greek St, Stockport , SK3 8AB
By using DigitalWill.uk, you agree to this Privacy Policy.